Founding Enterprise Account Manager

ABOUT THE ROLE Join an AI and B2B software team as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and expansion across a portfolio of large enterprise accounts. WHAT YOU'LL DO - Manage enterprise relationships from production launch through renewal, focusing on existing accounts rather than new logos. - Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to develop account relationships and transition renewal ownership. - Use adoption dashboards and usage data to build business cases for expanding pilots, use cases, and deployments across customer organizations. - Lead executive business reviews and help shape the enterprise account management function. - Identify customer blockers and share them with Product and Engineering alongside their retention and revenue impact. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at B2B software companies. - Experience personally owning renewal and expansion targets for multi-stakeholder enterprise accounts, with a track record of measurable revenue results. - Experience managing a double-digit portfolio of enterprise accounts with organizations of 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR. - Confidence negotiating with senior stakeholders and leading executive-level commercial conversations. - Experience beyond support, onboarding, or project management, and familiarity with CRM systems, usage analytics dashboards, APIs, or consumption-based pricing. - Enterprise experience in call center-heavy industries, exposure to AI, LLMs, or voice AI, and strong computer science fundamentals are beneficial. COMPENSATION & BENEFITS Base salary of $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. LOCATION On-site in Redwood City, California.