Specialist, Customer Success (Korean Speaker)

Job Title: Specialist, Customer Success (Korean Speaker) Job Description The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. - Provide accurate weekly/ monthly/ quarterly sales forecast - Mastery of product knowledge and technical understanding of services to assess client requirements - Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage - Manage external competitive pressures and handle objections to retain customers or win new customers - Manage high volume of customer contacts through phone and email each day – majority of communication is outbound - Work with your team and management to provide a professional experience during all interactions with customers and prospects - Maintain the customer management system (CRM) to ensure all relevant data is captured - Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts - Work with a team and report directly to a Sales Manager Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: Korean Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents