French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

French Speaking iRobot Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in our elite reputation for excellence, ensuring every candidate finds a perfect professional alignment within our prestigious partner network. Job Overview We are currently seeking a dynamic professional for the French Speaking iRobot Support Specialist position in Bulgaria. This unique role in the consumer electronics sector offers a fantastic opportunity to provide high-level technical guidance and exceptional service to a prestigious international user base, while enjoying one of the best French-speaking jobs in the region. Key Responsibilities - Provide expert support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat. - Troubleshoot complex technical issues related to home robotics connectivity, hardware functionality, and software updates. - Maintain a deep understanding of the latest innovations within the consumer electronics industry to offer accurate, professional advice. - Ensure high levels of customer satisfaction by delivering efficient, friendly, and solutions-oriented assistance. - Document all customer interactions precisely, following the internal quality standards of our consumer electronics client. - Collaborate with international teams to refine support procedures and improve the overall consumer experience. - Represent the iRobot brand with professionalism and excellence throughout every customer touchpoint. Requirements - Native or fluent French (spoken and written) is mandatory for this French Speaking iRobot Support Specialist position in Bulgaria. - Strong command of English to facilitate international team collaboration. - Passionate about the consumer electronics industry and smart-home technology. - Excellent communication skills with the ability to explain complex technical concepts in simple terms. - Valid EU passport (mandatory for employment in Bulgaria). - Prior experience in a technical support or customer success role is considered a distinct advantage. Benefits What We Offer - Competitive Monthly Salary. - Fully Paid Training. - Health Insurance. - Fully Paid Relocation Package (flight, transfer, hotel). - Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in. - Monthly Performance Bonus. - And Much More... Life in Bulgaria Bulgaria offers an incredible lifestyle, combining vibrant urban energy with a rich history and stunning natural scenery. By choosing one of our many French-speaking jobs, you will discover that Bulgaria is a hidden gem in Europe, boasting a Mediterranean-like climate, modern amenities, and a very welcoming expat community. Living in Bulgaria provides a perfect work-life balance that is hard to find elsewhere. Beyond the professional benefits, the cost of living in Bulgaria is exceptionally attractive, allowing for a high quality of life. From world-class dining experiences to breathtaking mountain getaways, Bulgaria is the ideal destination for your next career move. Join the growing community of professionals who have already chosen to build their future in this dynamic, fast-paced hub. How to Apply If you are ready to advance your career with a global leader and take on this exciting French Speaking iRobot Support Specialist position in Bulgaria, we would love to hear from you. Click Apply Now to submit your application and start your journey with Mercier Consultancy Group today.