B2B Operations Executive

About the job Our team is seeking an experienced individual who will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow-through for account sustainability. The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners. Job Responsibilities Operations - Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate. - Assist in B2B Sales Operations which may include booking fulfilment, invoicing, and settlement - Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs - May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services Planning - Work with the team to provide recommendations as well as changes, improvements or deletion of existing products. - Preparing insights for Operational Enhancement Requirements - Diploma/ Undergraduate Degree - At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred. - Fresh Graduates are welcome to apply. - Highly effective communication and influencing skills in spoken Vietnamese, with fluent English needed. Mandarin is a plus. - Highly effective communication and influencing skills in written Vietnamese. - Demonstrated independence and ability to spearhead initiatives - Strong analytical, written, and verbal communication skills - Confident, self-motivated and global-oriented - Globally-minded and comfortable working with people from different cultural backgrounds - Have a passion for Travel. - Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays - Morning shift starts from 07:00 - 16:00 (included break time) - Required to be in the office by 07:00 - Afternoon shift starts from 13:00 - 22:30 (included break time) - Office-based from 13:00 to approximately 17:00, after which you may commute home to complete the remaining shift remotely (approximately 18:30 – 22:30) Compensations and Benefits - 100% full salary during 2-month probation - Social contribution with 100% full salary - Premium healthcare from Bao Viet - 12 annual paid leaves + 3 travel paid leaves - MacBook provided for work - Parking fee covered by the company - Free pantry for personnel - Special tariff for personnel when purchasing KKday products - Chill Chill Friday bonding activities