UI/UX Lead

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced UI/UX Lead who’s ready to grow with us, strengthen our UX direction, and develop a team of designers. You’ll combine design delivery with a continuous focus on improving the user experience — exploring user behavior, identifying opportunities, and taking UX initiatives from discovery to implementation and validation. We’re looking for someone who brings strong product thinking, a clear UX vision, and the initiative to uncover problems and drive improvements. Your key responsibilities will include: — Shaping and evolving the UX vision in close collaboration with the Head of Design, aligning priorities and contributing to the development of the design function. — Leading design delivery and maintaining the quality of the team’s work. — Proactively identifying UX problems and opportunities across user flows and customer journeys. — Analyzing user behavior, funnels, drop-offs, and product metrics to inform design decisions. — Combining UX research, customer feedback, support insights, and competitive analysis to define problems and formulate evidence-based hypotheses. — Working with the team to design and validate solutions, leading key UX initiatives from discovery through implementation. — Evaluating the impact of changes after release and using findings to guide further improvements. — Introducing new interaction approaches and product improvements that address user needs. — Developing UX thinking within the team through mentoring, regular 1:1s, and constructive feedback. — Supporting designers with complex product challenges and helping them grow. — Collaborating with Product, Development, Analytics, Customer Support, and other stakeholders to align and implement UX solutions. — Partnering with the Team Lead Graphic Design to maintain visual consistency and a shared approach where product experience and brand intersect. It’s a match if you have: — Experience as a UI/UX Lead, Lead Product Designer, or Senior Product Designer with leadership responsibilities. — Strong expertise in UX and product design, with an understanding of the full UX cycle: research, problem discovery, hypothesis development, solution design, implementation, and validation. — Experience using UX analytics and behavioral data, including funnels, drop-offs, heatmaps, session recordings, and product metrics. — The ability to combine quantitative and qualitative insights to support decisions. — Experience conducting or coordinating UX research. — Strong product thinking and the ability to design end-to-end user flows and customer journeys. — The ability to define, communicate, and advocate for a clear UX vision. — Experience in people management, mentoring, and designer development. — Strong collaboration skills and the ability to build constructive relationships with cross-functional stakeholders. — A high level of ownership, autonomy, and initiative, with the ability to take ideas through to implementation and measurable outcomes. — An open, respectful, and constructive communication style. Nice to have: — Experience in high-frequency digital products. — Hands-on experience with Hotjar, Amplitude, Mixpanel, Google Analytics, or similar tools. — Experience with A/B testing and product experimentation. — Experience working on large-scale products with complex conversion funnels. — Experience establishing UX research or analytics processes. — Experience working across multiple products or brands. — A strong interest in emerging interaction patterns, AI, and product innovation. We offer: — Flexible schedule and remote format or an office in Kyiv / Warsaw — you choose. — 20 paid vacation days, sick leave, maternity leave, and health insurance (for Ukraine- and Poland-based teammates; other locations in progress). — A supportive, friendly team where knowledge-sharing is part of the culture. — Coverage for professional events and learning. — Birthday greetings, team buildings, and warm human connection beyond work. — Zero joules of energy to the aggressor state, its affiliated businesses, or partners. Send over your CV now — we’d love to get to know you better! Відгукнутись на вакансію