Pre-VIP Support Manager (iGaming)

What you will do: — Provide high-level support to premium players via LiveChat, WhatsApp, and email; — Handle complex requests related to payments, bonuses, technical issues, and in-game situations; — Personally assist key players, helping them navigate the platform; — Monitor player activity history, engagement, account settings, and VIP program status; — Escalate issues to internal teams (payments, tech support, backend); — Suggest improvements to the VIP service and contribute to the development of new features. What we expect: — 1+ years of experience in iGaming, Customer Care or related industries; — Excellent communication skills: attention to detail, empathy, and clear, professional language; — English proficiency at B2 level or higher; — Stress resistance and the ability to work with demanding clients; — Confident use of CRM and ticketing systems; strong technical literacy. What we offer: — Remote work, 5/2 schedule 12:00 - 21:00; — Payments in USDT (white crypto); — Fixed salary of $1000 + performance-based bonuses (KPI); — Access to Gemini Advanced; — Training and support from an experienced international team; — Opportunity for growth within the project.