Medical Virtual Assistant (Spanish-English Bilingual) - Front Desk & Administrat

Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support Position Type: Full-time Work Hours: 8:00 AM – 5:00 PM (EDT) Work Days: Monday to Friday Salary: $6 – $8 per hour (depending on experience) Job Code: [I-EPP] Workplace: Remote Scope of Work / Responsibilities Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients. Key responsibilities include: - Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in - Collecting patient co-pays and deductibles and confirming patient details - Answering inbound phone calls and responding to patient inquiries - Scheduling, confirming, and managing patient appointments accurately - Performing patient communication and follow-ups - Supporting patient care coordination through remote administrative tasks - Completing back-end administrative support as needed - Entering and maintaining accurate patient data in the patient management system - Using EMR/EHR systems (WebPT experience preferred) - Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration Requirements - At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience) - Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting. - Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner - Comfortable using EMR/EHR systems (experience with WebPT is an advantage) - Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages - Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions - Proactive, reliable, and able to work independently - Detail-oriented with strong organizational skills - Proficiency in WebPT and Optimum is a plus Basic Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 15 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.