Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts. Essential Functions for Customer Service Representative In addition to working as prescribed, specific responsibilities of this role include: - Responsible for consistently meeting production standards for inbound and outbound calls - Responsible for consistently meeting quality assurance standards. - Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer - Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems. - Protects customer information by keeping all information confidential. - Processes miscellaneous paperwork and documentation. - Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service - Schedules call backs as needed. - Be a collaborative team member. - Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements: Education/Experience/Certification Requirements - MUST be available to work 10am - 7pm CST or 11am - 8pm CST. - High-speed home internet (NOT Cell-based internet) required. - Ability to test home internet speed, to ensure adequate bandwidth. - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - High School Diploma or equivalent combination of education and relevant experience needed. Preferred Qualifications: - One year or more provide customer service support over the phone in remote setting.