Building Operations Manager

Position Overview The Building and Operations Manager is a member of the Finance & Operations team and will serve as the subject matter expert in Operational areas at Federation, including, but not limited to project management, conference center operations, and day-to-day building operations. This position will manage the day-to-day facility, housekeeping, and customer service support needs for the conference center and building. The Building and Operations Manager will be a partner and provide excellent customer service in all aspects of project management, conference center, and building needs: developing work plans, coordinating logistics, tracking progress and providing hands-on support. Finally, this position will manage the building & office coordinator position in addition to being the main day-to-day contact with our property management company. Roles and Responsibilities Management & Oversight - Provide direct supervision, coaching, and support to the Building & Office Coordinator, ensuring workload alignment, task prioritization, and professional development. - Oversee building operations workflows, ensuring tasks are delegated appropriately and completed with accuracy and timeliness. - Manage project timelines and cross‑functional collaboration by directing work, clarifying assignments, and ensuring all stakeholders remain aligned. - Review and approve work performed by the Building & Office Coordinator, including conference center setup processes, vendor coordination, and facility support tasks. - Serve as the operational lead for building projects, ensuring proper planning, oversight, vendor coordination, and communication with leadership and property management. - Identify areas for improvement in processes and team performance and implement strategies for more efficient operations and service delivery. Conference Center and Building Support - Manage building operations team in maintaining a professional physical brand and experience for new and existing employees and tenants. - Manage the conference center scheduling of events for all building occupants. - Schedule vendors and ensure needs for meetings and events in the conference center, such as furniture, AV, security, beverages, and catering. - Look for best practices and lessons to implement to make improvements to systems, process, and overall operations of the conference center and building. - Serve as a liaison between property management company and Federation for all facility needs. Communication & Training - Serve as a partner for project management resources across the organization; maintain a customer-service oriented approach to supporting the team in meeting their goals. - Manage communication with property management to serve facility and housekeeping needs – ensure easy ways for users and tenants to report facility issues and work with property management and engineering company to address the issues. - Collaborate with individuals, teams and organizations that reserve the conference center to ensure their needs are addressed in their use of the space they reserve. - Train Federation staff in using AV in the conference center for use during reservations. - Ensure building information and projects are communicated to tenants and Federation employees as is deemed necessary. - Gather information, policies, research, and resources, and identify practices for responding to project-related issues. Organizational Operational Support - Supervise the process of maintaining centralized organizational calendars, and ensure staff have easy access to current information - Provide support for business operations processes such as corporate insurance applications, and procurement. - Manage onboarding and offboarding logistics in partnership with HR and IT, including workspace assignment, building access, keys and badges, and equipment readiness. - Oversee office supplies, shared equipment, mail, and deliveries, and maintain inventory and ordering processes. - Maintain an up-to-date operations resource hub (e.g., on SharePoint) so staff can find building information, policies, how-to guides, and request forms in one place. - Coordinate emergency preparedness logistics with Security and property management, including keeping contact lists, procedures, and drills current. Skills and Experience: - Bachelor's Degree or equivalent combination of education and experience; coursework in project management preferred. - Serve as a resource for systems and processes and contribute ideas for improvement. - Excellent Decision-Making skills: Exercise sound judgement when assessing situations or circumstances in order to make a decision. - Demonstrates strong problem-solving skills through a lens of curiosity in both understanding challenges and developing solutions that meet the needs. - Ability to efficiently and effectively use Microsoft products such as Outlook, Word, Excel, PowerPoint and SharePoint. - The ability to use advanced Excel features such as Pivot Table, VLookup, and Reporting is required. - Experience with ClickUp or other project management software is a plus. - Provide excellent customer service, strong interpersonal and communications skills, working with a professional and positive attitude. - Ability to assist with organizing and tracking details including budget expenditures, logistics, and programmatic information. - Candidates must reside in or be willing to relocate to the Greater Washington (DC, MD, and Northern VA) region. This is a hybrid position, with a minimum of 3 days a week required in our headquarters. How We Support You - Comprehensive health, dental, and vision coverage - Retirement plan with employer contribution - Generous paid time off, including Jewish holidays - Up to 6 weeks of paid parental leave (after one year) - Professional development opportunities - Commuter bonus - Hybrid work environment About The Jewish Federation of Greater Washington The Jewish Federation of Greater Washington brings people together, mobilizes resources, and drives impact to strengthen Jewish life across Greater Washington and beyond. We serve as a strategic leader, convener, and catalyst, working across organizations, leaders, and communities to identify priorities, align efforts, and respond to evolving needs. By connecting people, resources, and ideas, we help drive coordinated action and build a vibrant Jewish future. Learn more at shalomdc.org.