Account Manager, Ticket Service

Account Manager, Ticket Service Location: Salt Lake City, Utah Reports to: VP, Service & Groups Employment Type: Full-Time Position Summary Crimson Brand Partners is looking for a dedicated and customer-focused Account Manager, Ticket Service to join our team. Located in the picturesque state of Utah, this role offers a unique opportunity to work at one of the most exciting organizations in college athletics. The Account Manager, Ticket Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and contributing to the overall success of Crimson Brand Partners. Your commitment to fan satisfaction will be instrumental in fostering lifelong fans. Key Responsibilities The Account Manager, Ticket Service will have the daily responsibilities including, without limitation the following: - Establish and maintain client relationships that will result in client satisfaction and retention - Act as a main liaison between Crimson Brand Partners and the client - Manage and execute Member events, including booking, RSVP’s, gifts, and activities - Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability - Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance - Perform Game / Event requirements as needed - Interact with other departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office) - Create and track mandatory touchpoint opportunities per account in CRM - Provide creative input and assertive follow-through to efforts that enhance client satisfaction and retention - Identify and close sales opportunities by conducting networking and assertive outreach to current client base - Positive and enthusiastic approach to customers and an expectation to respond to client’s needs in a timely manner - Other duties as assigned Qualifications/Requirements - Education: Bachelor’s degree from an accredited college or university, or equivalent experience - Experience: Proven track record of 1-2 years of service/sales experience, or equivalent - Experience tracking communications and correspondence with clients using a CRM system preferred - A positive commitment to providing exceptional customer service - Candidate must have a strong work ethic and desire to build a career in professional sports - Ability to stay organized and finish task in a timely manner - Strong communication skills, both verbal and written, and exceptional interpersonal skills - Excellent organization skills and attention to detail - Proficient in Microsoft Word, Excel, and Outlook - Must be able to work non-traditional hours, including evenings, weekends, and holidays Work Schedule and Environment This is a full-time, Salt Lake City-based position that works primarily from Crimson Brand Partners’ office and event venues. Because the role supports live events, regular evening, weekend, and holiday work will be required. The schedule will vary according to the athletics and event calendars. Physical and Environmental - Requirements Work is performed in an office environment and in arena/stadium settings during events. - Event support may involve: - Standing and walking for extended periods on event days. - Working in loud or crowded environments. - Occasional lifting and moving of materials for game day, sales events, etc. Compensation and Benefits Crimson Brand Partners offers a competitive compensation package which includes: - Medical and dental coverage, with Crimson Brand Partners contributing 80% of monthly premiums - Vision coverage - 401(k) retirement plan with a 4% employer match - 10 days of paid vacation annually - Five paid sick days annually 11 paid holidays - Voluntary life and accidental death and dismemberment insurance - Voluntary short- and long-term disability coverage - Employee Assistance Program - Voluntary supplemental benefits, including accident, critical illness, hospital indemnity, and legal coverage - University of Utah "A" Parking Permit ($1,127 value) - Tickets to Utah Athletics events About Crimson Brand Partners rimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. Crimson Brand Partners manages commercial operations across Utah Athletics, including events at stadiums and arenas, branding, licensing and sponsorships, ticketing, and digital media. Equal Employment Opportunity Crimson Brand Partners is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable law. We consider all qualified applicants in accordance with applicable federal, state, and local laws.