Head of Account Manager

Requirements: — Proven experience in a senior Account Management leadership role within iGaming; — Strong track record of managing and scaling high-performing AM teams; — Deep understanding of the iGaming ecosystem (operators, aggregators, providers); — Demonstrated success in driving revenue growth and client retention; — Experience managing Tier 1 operators and strategic partnerships; — Strong commercial acumen, including negotiation and contract management; — Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.); — Experience with integrations, product launches, and operational workflows; — Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI); — Excellent leadership, communication, and stakeholder management skills; — Ability to define strategy, set KPIs, and optimize team performance; — Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage; — Fluent in English; additional languages are a plus. Responsibilities: — Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth; — Define and execute the overall AM strategy aligned with company revenue and expansion goals; — Own and drive revenue growth across all managed accounts; — Oversee key client relationships, including Tier 1 operators and strategic partners; — Establish KPIs, targets, and performance frameworks for the AM team; — Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place; — Identify upsell, cross-sell, and new business opportunities across the portfolio; — Oversee game launches, integrations, and promotional strategies with clients; — Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams; — Lead commercial negotiations and support contract discussions for key accounts; — Ensure effective client communication, including business reviews and escalation management; — Drive best practices, processes, and standardization within the AM function; — Analyze market trends, competitor activity, and client needs to inform strategy; — Oversee CRM, reporting accuracy, and operational efficiency; — Support expansion into new markets and partnerships; — Mentor and coach team members, including onboarding and training programs. Work conditions: — Medical insurance; — Regular salary reviews and timely payments; — Provision of necessary equipment for work as needed. Professional development: — Corporate English classes; — Mentoring from experienced Team Leads; — 50% reimbursement for courses/certifications/webinars, etc.; — Development towards leadership positions within the company. Work-life balance: — Ability to work fully remotely; — 20 days of vacation; — Days off on public holidays; — Paid sick leave; — Informal online/offline events. Відгукнутись на вакансію