VIP Manager

We’re a iGaming product company developing our own brands and affiliate program across European markets. We currently have two brands and are preparing to launch a third, with a focus on the UK, France, and the Netherlands.We’re looking for a VIP Manager to work with players across Tier 1 markets. Our primary market is currently the Netherlands, with France and other markets planned next. You’ll build relationships with VIP players, develop personalised offers, and use player data to support retention and engagement. Responsibilities - Build and maintain long-term relationships with VIP players through personalised communication. - Communicate with players in English via messaging and phone calls as part of your daily routine. - Monitor player activity, deposits, withdrawals, NGR, and retention. - Tailor bonus offers based on player behaviour and the project’s bonus policy. - Monitor bonus ratio and identify potential bonus abuse. - Handle player requests and escalations from the support team. - Maintain player records and reports, initially using Google Sheets while our CRM is being developed. What we’re looking for: - Ideally, at least one year of experience as a VIP Manager in iGaming. Candidates with 6+ months of relevant experience and strong skills are also welcome. - C1 spoken English, with confidence communicating with players over the phone. - Experience managing player relationships and understanding the metrics used to assess portfolio performance. - Understanding of bonus policies, bonus ratio, and bonus abuse prevention. - Ability to analyse player data and use it to make informed decisions about personalised offers. - Understanding of Russian for internal team communication. Nice to have: - Experience with Tier 1 markets, particularly the Netherlands and France. - Career progression from Support to VIP Manager. - VIP Support experience with strong player relationship skills — we’re open to considering these profiles too. We offer - Paid Vacation - 20 working days per year (accrues after probation period) - Paid Sick Leave - 10 working days per year - Fully remote position - work from anywhere - A rotating schedule: 4 days on / 3 days off, followed by 3 days on / 4 days off. - Initial shift hours: 4:00 PM–4:00 AM, GMT+3. - The opportunity to directly shape an ambitious project from day one - A collaborative team and autonomy to build processes from the ground up