Chief Operating Officer - AI and Business Transformation

Lime Vizio Industry: High-Volume E-commerce (US & Canada) Location: Remote Schedule: Full-time, Los Angeles business hours(PST/PT) Reports to: CEO & Founders About the role We are looking for a hands-on COO who builds businesses—not just manages them. You'll own company operations, profitability, organizational effectiveness, and AI-driven transformation. This role combines executive leadership with deep operational thinking. You'll work directly with the CEO to redesign systems, improve unit economics, develop leaders, and build an organization that scales without unnecessary complexity. What You'll Own - End-to-end company operations - EBITDA and operational profitability - AI & automation roadmap - Leadership performance and accountability - KPI framework and operational dashboards - Cross-functional execution - Organizational design and operational scalability Key Responsibilities - Improve EBITDA, gross profit, and unit economics. - Reduce labor cost, refunds, cancellations, and operational waste. - Redesign and simplify business processes before automating them. - Lead AI and automation initiatives that deliver measurable business value. - Build scalable systems, KPIs, ownership, and operational standards. - Develop high-performing department leaders. - Improve fulfillment reliability, customer experience, and operational efficiency. - Partner with Product and Engineering to solve business problems through technology. - Personally investigate high-impact operational challenges and lead transformation initiatives. What Success Looks Like You'll be responsible for measurable improvements in: - EBITDA - Gross Profit - Profit per Order - Labor Cost per Order - Refund & Cancellation Rates - Fulfillment Performance - SLA Achievement - Customer Satisfaction - AI Automation Results - Leadership Effectiveness Requirements - 10+ years in Operations, Business Transformation, or Executive Leadership. - Experience leading organizations of 100+ employees. - Strong background in high-volume e-commerce (required). - Proven success improving profitability and scaling operations. - Experience redesigning operational systems—not just managing teams. - Strong understanding of unit economics and operational finance. - Experience leading automation, digital transformation, or AI initiatives. - Experience working closely with Product, Engineering, Data, and Finance. - Experience managing remote international teams. - Excellent English (B2+). Nice to Have - Marketplace or aggregator businesses - Logistics or fulfillment operations - Contact centers - BI & operational analytics - CRM / ERP / workflow automation - Lean or Six Sigma This Role Is Not for Someone Who - Maintains operations instead of improving them. - Measures activity instead of business outcomes. - Solves problems by adding headcount. - Automates broken processes instead of redesigning them. - Avoids difficult organizational decisions. - Relies on meetings instead of execution. - Isn't comfortable being accountable for financial results. Why Join Lime Vizio - Full ownership of company operations. - Direct partnership with the CEO and founders. - High-impact executive role. - Fast decision-making with minimal bureaucracy. - Opportunity to build one of the most operationally efficient AI-native e-commerce companies. About Lime Vizio Lime Vizio is a multi-brand e-commerce company serving customers across the United States and Canada. We process thousands of customer orders daily through customer support, sales, fulfillment partners, finance operations, proprietary technology, and AI-powered systems. We're building an AI-native company where technology performs routine work while people focus on leadership, customer experience, and business growth.