Senior Lead Associate - DWP & EUC Service

The Digital Workplace Level 3 Engineer is a senior technical specialist responsible for the engineering, optimisation and continual improvement of end-user computing and collaboration services. The role focuses on resolving complex and systemic technical issues, defining strategic remediation initiatives, reducing operational risk and technical debt, and strengthening the security, reliability and user experience of core Digital Workplace platforms. Working within the Digital Workplace team, the Level 3 Engineer provides authoritative technical expertise across Microsoft 365, endpoint management and identity services. They define engineering standards, security baselines, target-state configurations and lifecycle roadmaps; lead complex remediation, automation and platform-improvement initiatives; and use service, risk and performance data to shape prioritised improvement plans. The role provides technical leadership to Level 1 and Level 2 teams and works closely with service owners, architecture, cyber security and technology partners to ensure improvements are governed, measurable and successfully transitioned into service.