Risk Operations Specialist, AMER

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. About the Role: Binance Risk Operation team is seeking an experienced Risk Operations Specialist to implement effective risk control for the Binance platform and its users. You will be responsible for reviewing a range of predetermined alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature. You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing phone number matching, IP searches, and various online tools. Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes. At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users. You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes. A Risk Operations Specialist is organised, efficient, and motivated, demonstrates strong analytical skills, adapts well to change, and thrives in a collaborative team environment. This position will operate in alignment with US time zone and requires shift-based operation, including potential weekends and public holidays. What You’ll Do: - Review and investigate risk-related cases, including KYC verification, account takeover concerns, two-factor authentication resets, withdrawal reviews, and abnormal trading activities (60%). - Monitor account activity to detect unusual or suspicious behaviour and take appropriate action to prevent fraudulent or unauthorized transactions (15%). - Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%). - Assess suspicious activities, identify potential risk indicators, and make timely, well-reasoned decisions in accordance with established procedures (10%). - Maintain accurate and comprehensive case documentation to support auditability and quality assurance (5%) What We’re Looking For: - Minimum of 3–5 years of proven experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance. - Work independently with minimal supervision, taking full ownership of assigned cases and responsibility - Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule. - Hands-on experience conducting KYC (Know Your Customer), KYB (Know Your Business), account take over and transaction-related investigations. - Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks within transaction data. - Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and recommendations. - Proven ability to make sound judgment calls and risk-based decisions in ambiguous situations while working with minimal supervision. - Demonstrated ability to maintain a high level of accuracy, consistency, and attention to detail while performing effectively under pressure and managing competing priorities. Why Binance - Shape the future of finance - Collaborate with world-class talent in a user-centric global organization with a flat structure - Tackle challenging projects in a fast-paced and innovative enviornment with autonomy - Thrive in a results-driven workplace with opportunities for career growth and continuous learning - Competitive salary and company benefits - Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.