Healthcare Scheduling Coordinator

Job Title: Healthcare Scheduling Coordinator Position type: Part-Time Working Hours: Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time Salary rate: $6 Key Responsibilities: - Manage patient appointments, cancellations, and rescheduling using Jane EHR. Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements. - Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid. - Assist with billing and coding for individual and family counseling sessions, ensuring accuracy and coordinating with the billing team. - Collect insurance, payment, and intake information, assist patients with registration, and ensure all required documentation is completed. - Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls while maintaining professional and empathetic communication. - Provide daily operational assistance, maintain accurate patient records, and support clinicians during counseling sessions. - Assist with onboarding new counselors, reviewing required documents, tracking outstanding requirements, and maintaining onboarding checklists. - Maintain administrative records using Google Workspace, communicate with team members, and support process improvements. - Assist with insurance authorization requirements and related follow-ups as needed. Requirements - Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows. - Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice. - Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals. - Working knowledge of behavioral health billing and coding, including individual and family counseling services. - Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting. - Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients. - Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently. - Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat. - Ability to work U.S. Eastern Time hours, including evening and Saturday coverage. Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.