Systems Engineer II - R&D Business Systems

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Systems Engineer to help support and improve the internal systems that our R&D teams use to plan, collaborate, and deliver. As part of our R&D Business Systems team, you’ll administer Jira Cloud, provide day-to-day support for users and systems, and build automations and integrations that reduce manual work. You’ll also support platforms such as Notion, Zendesk, Slack, GitHub, and incident management systems. You’ll own system administration, configuration changes, automations, integrations, and improvements across Jira and other internal platforms, from requirements through rollout, collaborating with teammates on design and technical review. This role is a good fit for someone with hands-on systems administration and scripting experience who enjoys solving operational problems and improving the systems that support teams across the entire organization. This is a full-time, hybrid position based out of our Bengaluru, India office. Technologies You’ll Use - You’ll work with Jira Cloud (including ScriptRunner, Automations, webhooks, Rich Filters, Forms, and internally developed applications), Notion, Zendesk, Slack, incident management systems, GitHub, and related operational and workflow tools. - You’ll use Groovy, Python, or similar scripting languages to create and update scripts that support integrations, automate administrative tasks, and improve existing workflows. - You’ll also leverage AI tools such as ChatGPT and Claude to assist with scripting, troubleshooting, research, and technical documentation. - You don’t need experience with every platform listed, but you should be interested in learning and supporting systems beyond Jira. What You’ll Do - Configure and maintain Jira workflows, fields, screens, permission schemes, forms, dashboards, and automation rules, following established governance standards. - Build, test, and maintain automations and scripts that improve R&D workflows and reduce repetitive administrative work. - Help implement and troubleshoot integrations between Jira and other internal platforms using native capabilities, REST APIs, and webhooks. - Own assigned components and small improvements from requirements clarification through implementation, testing, documentation, and rollout, with guidance from teammates. - Contribute to technical designs for scoped system improvements, explain implementation tradeoffs, and participate in configuration and code reviews. - Provide day-to-day user support, investigate configuration and integration issues, and escalate complex problems with clear findings. - Administer and maintain internal platforms such as Notion, incident.io, Zendesk, and other business systems, including managing configurations, troubleshooting issues, and implementing automations, integrations, and workflow improvements. - Support system migrations, data cleanup, and tool rollouts by completing assigned work and validating results. - Maintain documentation for configurations, automations, integrations, and support procedures. - Work with Engineering, Product, Support, and Operations stakeholders to understand requests, communicate progress, and flag risks or blockers. - Support and maintain internally developed applications that extend Jira functionality, including troubleshooting issues, testing and implementing updates with guidance from teammates, and documenting changes. - Participate in the team’s operational support processes and contribute to planning and prioritization. Skills We’re Looking For - 2+ years of relevant experience in systems administration, business systems, or technical application support, including hands-on administration of Jira Cloud. - Working knowledge of Jira workflows, custom fields, screens, permission schemes, JQL, dashboards, and automation rules. - Experience building and troubleshooting workflow automations, with an understanding of how to test changes before releasing them. - Working knowledge of a scripting language such as Groovy or Python, including the ability to create, modify, test, and troubleshoot scripts to meet business requirements. - Familiarity with REST APIs, JSON, webhooks, and authentication concepts used in SaaS integrations. - Understanding of cloud-based applications, access controls, and the impact configuration changes can have on users and connected systems. - A methodical approach to troubleshooting, including gathering evidence, reproducing issues, and knowing when to ask for help. - Ability to break actionable work into tasks, follow through on commitments, and communicate progress and blockers. - Clear written and verbal communication, attention to detail, and a collaborative approach to working with technical and non-technical colleagues. - Curiosity and willingness to learn new platforms, understand the business processes they support, and incorporate feedback. Bonus Skills - Experience with ScriptRunner, Rich Filters, and other Jira Marketplace applications. - Experience supporting Notion, Zendesk, Slack, GitHub, incident.io, or other similar tools. - Familiarity with Git, pull requests, and reviewing or testing scripts and configuration changes. - Exposure to SSO, SCIM provisioning, or SaaS user lifecycle management. - Experience assisting with system migrations, bulk updates, or data validation. - Familiarity with SQL, reporting tools, or Infrastructure-as-Code concepts such as Terraform. #LI-HYBRID #LI-AV1 Perks and Benefits - 100% employer-paid medical insurance* - Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. - RSU stock grants* - Professional development and training opportunities - Company virtual happy hours, free food, and fun team-building activities - Monthly cell phone stipend - Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.