Market Solutions Implementation Consultant

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Market Solutions Implementation Consultant is responsible for the implementation of Enterprise point solution products and vendors with a diverse set of customers. The Implementation Consultant will serve as a champion, ensuring the organization successfully implements and consistently delivers services that exceed the operational and leadership expectations, and anticipating their future needs. This position requires independent analysis and problem solving. Success in this position requires strong follow through and communication as well as strong attention to detail with an outstanding aptitude for applying technology to achieve business results. This includes understanding customer’s business goals and objectives, developing strong rapport, executing against a defined schedule, and cross-departmental collaboration to bring customer and leadership expectations into fruition. The Market Solutions Consultant serves as a Subject Matter Expert (SME) internally and externally. Requirements EDUCATION - Bachelor's degree in Business Administration, Healthcare or Information Technology, or related field required. - Master's degree preferred. LICENSING/CERTIFICATION - Project Management Professional (PMP) certification required. - Certified Scrum Master certification preferred. EXPERIENCE - Minimum seven (7) years' health insurance/healthcare work experience in any combination of the following: consulting, project management, business analysis, and product management leading large scale projects (preferably technical implementations). - Project management software experience, such as Microsoft Project and other Microsoft products such as Visio. - Demonstrated experience in coaching, mentoring and guiding employees in areas related to bringing new capabilities to market, improving operations, and leading change management initiatives. - Demonstrated experience implementing technology or automation, preferably as a member of an organization responsible for management of meetings. - Demonstrable experience to manage multiple customer engagements with keen prioritization and multitasking abilities. - Proven track record operating in a traditional and matrixed environment to drive business improvements and value. - Subject matter expert in sophisticated, best-practices organizational development, process improvement and/or project management processes. - Strong understanding of business workflows and processes. ESSENTIAL SKILLS & ABILITIES - Strong conflict management and troubleshooting/problem-solving skills - High attention to detail regarding documentation and processes. - Rapid learner with the ability to grasp new technologies and processes quickly. - Strong analytical/problem-solving skills, with the ability to rapidly incorporate data points and recommend a strong path forward. - Strategic thinker who can take both short and long-term business objectives and execute on a tight tactical plan to achieve. - Proven ability to articulate business strategies, formulate concise solutions to complex problems, and serves as a trusted advisor to business management and executive leadership. - Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan. - Ability to learn technical concepts quickly and able to communicate to both technical and non-technical stakeholders. LOCATION Work from home within Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota. Preference will be given to current employees and candidates who reside in Arkansas, Utah, Idaho, and North Dakota. Skills • Active Listening
• Analyze Information
• Conflict Resolution
• Consultative Approach
• Continuous Learning
• Critical Thinking
• Cross-Functional Communications
• Decision Making
• Ideas Development
• Interpersonal Relationships
• Object Identification
• Oral Communications
• Problem Sensitivity
• Problem Solving
• Researching
• Results Interpretation
• Strategic Objectives Responsibilities • Acts as a leader and mentor within the organization; Takes a broad business approach; Is a resource to senior leadership
• Applies increasing expertise to solve problems, interprets policies and assists others with complex problems
• Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Collects, documents and disseminates customer specific implementation details to key stakeholders
• Leads data collection and integration efforts with customer vendor partners
• Leads Implementation kick off meeting with vendors/operations and subsequent ongoing implementation touch points
• Participates in strategic direction determination and competitive market reconnaissance
• Partners with Enterprise leadership to ensure alignment with Enterprise vision for a health solutions company
• Performs issue and risk management to minimize project issues and risks.
• Serves as the primary relationship owner with operations and their vendor partners during the implementation, maintaining regular contact with key internal and external stakeholders Organizes and facilitates standard agile operating processes including writing functional specifications, story grooming sessions, researching planning, and release communications
• Uses creative thinking to solve problems. Challenges current thinking
• Uses creative thinking to solve problems. Challenges current thinking
• Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans; Interprets vision and translates into requirements for technical teams; Validates requirements with marketplace via pilots and beta groups
• Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans; Interprets vision and translates into requirements for technical teams; Validates requirements with marketplace via pilots and beta groups Certifications Certified SCRUM Master - Scrum Alliance, Project Management Professional (PMP) - Project Management Institute (PMI) Hiring Range $85,500.00 - $111,100.00 Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 2.1 General Office Worker, Semi-Active, Campus Travel - Someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within walking distance of location of primary work assignment as essential functions of the job.