Complex Collector

R10104918 Complex Collector (Open) Location: Radnor, PA (Airgas HO) - Management How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Complex Collector in Radnor, PA! We are looking for you! - Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. - Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. - Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. - Early Access: Your benefits start after just 30 days of employment. The Complex Collector is responsible for the daily activities related to the credit and collection function for their assigned portfolio and requires collaboration with the Divisions, Field, Customer Master and Sales team. This position will focus on holistic collections on complex accounts requiring problem solving and strong communication skills. We are looking for an experienced professional who brings an understanding of the root causes of past dues as well as the ability to sustainably resolve those root causes. Job Duties: - Define, prioritize, and advance collection strategies with the goal of reducing past dues / past due percentage. - Partner directly with customers to build alignment and resolve open collection items. - Assess account health and coordinate order holds when a customer's contractual terms are unmet. - Engage customer and internal Airgas subject matter experts to resolve purchase order issues (missing PO; incorrect PO; PO expired; PO out of funds; etc.) to support timely payments. - Review various account set ups are correct in SAP (invoicing email address correct; tax status correct; etc.) - Work directly with customer single point of contact to support timely processing in their procure to pay cycle (goods receipts done timely; AP payment runs on schedule; etc.) - Collaborate with Division, Regional Company, Branches, OTC, etc. who have a higher defect rate in the order processing / order entry / order management process to prevent billing errors before they happen. - Work with NAM and the customer to ensure pricing is correct in their system. - Create and run Business Warehouse (BW) reports and/or other similar reporting tools leveraging spreadsheet analysis to uncover insights on performance and guide the application of collection approaches based on the data gathered. - Other duties as assigned. ________________________ Are you a MATCH? Required Qualifications: - Bachelor’s degree in finance/business administration or related field (in lieu of degree 5 or more years of credit and collection experience will be considered). - Five-plus years collection experience (preferred) in positions, preferably with multi-industry knowledge and exposure. - Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment. Hands-on user experience with SAP/other ERP systems. - Working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, Federal Fair Billing Act and State and Federal laws applying to collection activities. - Good organizational and analytical skills as well as an ability to motivate and communicate effectively with team members and stakeholders. - Proven ability prioritizing and dealing with multiple tasks. - Experience in working with different departments and cross-functional teams. - Flexibility and willingness to learn and take on new functions and responsibilities over time. - Ability to think critically, work independently, and problem-solve within delegated authority, yet not afraid to ask for assistance to ensure accuracy/minimize errors. - Escalates issues and seeks advice when faced with complex issues/problems. - Applies procedures to ensure accuracy of output and adopts continuous improvement approach. - Ability to work independently and under some pressure to meet deadlines. - Maintains working relationships with operating personnel within the company, promoting positive and progressive credit for the purpose of giving and exchanging information and works jointly on customer problem resolution. - Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. Preferred Qualifications: - Prior industrial gas experience. ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice