Senior Operations Manager – Forex & CFDs

Senior Operations Manager – Forex & CFDs We are seeking an experienced Senior Operations Manager with a strong background in the Fintech and online trading industry to lead and strengthen our operational framework. The role is primarily operations-focused, with hands-on ownership of onboarding, trading operations, liquidity management, regulatory alignment, and MT4/MT5 back-office systems within a leveraged trading environment, while also supporting the sales function to ensure smooth client acquisition and retention. Key Responsibilities: Brokerage Operations - Oversee end-to-end brokerage operations, including client onboarding, account setup, funding, withdrawals, and reconciliation. - Manage the MT4/MT5 back office, including account configurations, group settings, leverage, swaps, and trading conditions. - Ensure timely and accurate processing of deposits, withdrawals, transfers, and internal adjustments. - Develop, document, and continuously improve operational policies, procedures, and workflows. Risk, Liquidity & Payments - Knowledge of liquidity exposure, margin levels, and concentration risk in coordination with the Dealing desk. - Handle liquidity tightening scenarios and withdrawal spikes with clear escalation procedures. - Manage relationships with payment service providers (PSPs), banks, and liquidity providers. - Oversee chargeback, fraud prevention, and payment risk controls. Compliance & Controls - Manage KYC, AML, and client risk controls, including ongoing monitoring and enhanced due diligence. - Ensure regulatory compliance and audit readiness at all times. Sales Support - Work with the sales team to ensure a smooth, compliant, and efficient onboarding experience that supports conversion. - Provide operational insight on client activity, deposits, and retention to support sales and IB/affiliate performance. - Monitor the system for IB and affiliate commission calculations and payouts. Leadership & Reporting - Track and report key operational KPIs monthly (e.g., onboarding turnaround, withdrawal processing times, reconciliation breaks, KYC backlog, net deposits). - Lead and structure the operations team with clear roles, accountability, and performance standards. - Work closely with Dealing, Compliance, Finance, Sales, IT, and Management. Required Experience: - Minimum 3-5 years of experience in the Fintech / online trading industry, with significant hands-on experience in Forex / CFD brokerage operations. - Strong understanding of leveraged products, margin trading, and A-Book and B-Book models. - Hands-on experience with MetaTrader 4 (MT4) and/or MetaTrader 5 (MT5) back-office systems and a trading CRM. - Proven experience managing payment providers, reconciliations, and liquidity exposure. - Solid regulatory and compliance awareness within trading environments. - Experience leading operations teams; exposure to sales or client-facing functions is an advantage. - Strong KPI-driven and risk-focused mindset. What We’re Looking For - Operational ownership mentality - Strong crisis and stress management capability - Structured leadership approach with attention to process and detail - Cross-functional collaboration skills - High accountability and integrity Benefits - 1 day work from home - Attractive insurance for Employee and dependents - Annual flight home - 25 days annual leave - Birthday Leave - Visa sponsorship for Employee and dependents