System Engineer

PLEASE SEND YOUR CV IN ENGLISH LANGUAGE. Why This Job Is Exciting Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be only managing a static on-prem rack; you'll be potentially flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified. Tech Stack Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level) In your first month, you’ll - Learn the core architecture and the various integration methods used across our systems. - Shadow live deployments to observe how projects are executed in real client environments. - Perform internal deployments to build hands-on familiarity with the process. As you settle into the role, you’ll - Lead your first client deployment from start to finish, taking ownership of the process. - Troubleshoot issues and optimize performance directly in production environments. - Adapt deployment tooling and approaches to fit the specific needs of each project. Within your first year, you’ll - Master the full ABIS toolset well enough to work with it confidently and independently. - Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle. - Identify and improve internal processes on your own initiative, without needing direction. - Manage multiple deployments in parallel, balancing priorities across several projects at once. - Become a trusted advisor to clients, guiding them beyond just technical implementation. - Channel customer feedback back into the product roadmap to help shape future development. What You Will Do - Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide - Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time) - Provide L2/L3 support to partners - Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application) - Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks - Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests) - Train partner technical teams in ABIS administration and operations best practices - Participate in a rotating 24/7 on-call schedule Requirements Skills and Mindset - Strong ownership, structured troubleshooting, and attention to detail - Comfortable communicating with customers under time pressure (SLA-driven) - Reliable and able to work independently, while escalating early when needed Must Have - 1+ year Unix/Linux server admin experience (personal or professional) - Strong analytical and independent problem-solving skills - Clear written and verbal communication in English, Spanish and ideally Portuguese - Solid understanding of databases (PostgreSQL or Oracle) - Working knowledge of networking (routing, firewalls, DNS, TCP/IP) - Willingness to travel internationally (up to 25%) - Proactive, responsible, team-oriented attitude Nice to Have - Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…) - Familiarity with containerisation (Docker, K8s) - Knowledge of English, Spanish and Portuguese (advantage) - Scripting skills (Bash, Python) - Virtualisation experience (VMware, Proxmox) - Background in or curiosity about biometric systems - Experience with observability tooling (ELK, Grafana, OpenTelemetry) What Makes a Strong Candidate Stand Out - You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure - You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders - You are genuinely comfortable owning a project abroad, including travel on short notice - You bring a builder's mindset: if a process is inefficient, you improve it and document it Benefits Compensation At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location. Salary: We hire across seniority levels — compensation is tailored to your experience. Salary starting from: 1500 EUR /gross monthly Interview Process Here is the typical interview process for this role: - Introduction Stage - Recruiter Screen (virtual call) - Team Interview Stage - Technical & Team Interview (single extended interview, conversation & practical case-based scenarios) - Final Stage - CARES Interview - Values driven conversation We encourage candidates to request additional conversations with team members they would like to meet. PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.