Customer Service Representative / Admin Assistant

Job Title: Customer Service Representative / Admin Assistant Location: Remote | South America Schedule: Flexible Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business. As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency. Key Responsibilities - Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information. - Process orders, returns, and refunds in accordance with company policies. - Assist in maintaining customer records and databases to ensure accurate and up-to-date information. - Coordinate with different departments to resolve customer issues and inquiries effectively. - Perform administrative tasks such as scheduling appointments, data entry, and document preparation. - Support the management team in preparing reports and analyzing customer feedback. Nice to have - Experience supporting remote teams or in an international company. - Familiarity with CRM or project management tools. - Basic knowledge of workflow automation or process documentation. Requirements - 3+ years of experience in customer service, administrative support, or related roles. - Strong written and verbal communication skills in English. - High attention to detail and the ability to manage multiple tasks simultaneously. - Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools. - Reliable internet connection and a quiet work environment suitable for remote work. Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.