Facility Solutions Manager (Account Manager)

Are you ready to take ownership of client partnerships and drive performance in facility management? Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment. What You’ll Do: - Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction. - Customize service strategies and scheduling that exceed client expectations. - Negotiate service agreements and pricing for new contracts and add-on solutions. - Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance. - Conduct site walkthroughs to verify standards, resolve issues, and champion excellence. - Partner with Night Managers and the Director of Operations to execute and enhance service delivery. - Track service activities, supplies, and client feedback in our advanced CRM and planning tools. - Respond quickly to client concerns, troubleshooting and resolving issues with urgency. - Monitor and manage staffing and resource needs to maintain outstanding service. Why City Wide: - Competitive salary and growth potential. - Dynamic, supportive team culture focused on excellence and client impact. - Make a real difference for clients, contractors, and your career. Requirements You’ll Succeed Here If: - You have 3+ years’ experience in facility management, operations, or building services. - You’re detail-oriented, proactive, and confident in building relationships. - You communicate clearly—verbally and in writing—with clients and teams. - Expert in Microsoft Office and comfortable with database/CRM technology. - You hold a high school diploma (Bachelor’s degree preferred). - You have reliable transportation for on-site visits. Benefits City Wide offers a competitive salary, including commission for this position. More on City Wide... City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com City Wide is an Equal Opportunity Employer