English-Speaking Technical Support Analyst - Debrecen

Turn Tech Support Into Something That Matters! Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them. As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. Technical details of the position: - Working hours: 08:30-17:00, included 1 hour break (there is no weekend shifts) - Employment type: Full-time, 40 hours / week - Working mode: Onsite, from our office - Location: 4032 Debrecen, Vezér strt. 39. (Tudáspark); Hungary What You’ll Be Doing: - Respond to customer inquiries via phone and email with professionalism and clarity - Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more - Guide customers through product features and best practices - Escalate technical issues following structured processes - Own the customer journey from first contact to final resolution - Log all interactions accurately and ensure compliance with privacy and security standards - Collaborate with your team to deliver exceptional support Requirements What You Bring: - Fluency in English (C1) - A service mindset — patient, empathetic, and solution-oriented - Confidence working with modern tech — especially mobile apps and smart devices - Basic proficiency in Microsoft Office and general troubleshooting tools - Ability to multitask, stay organized, and follow procedures - Prior experience in customer support, helpdesk, or BPO is a plus Benefits You’ll Thrive If You Are… - Genuinely interested in technology, sustainability, and innovation - Curious by nature — someone who asks “why” and seeks better answers - Calm under pressure and great at explaining complex things simply - Comfortable in a fast-paced, process-driven environment What We Offer: - Competitive salary and cafeteria benefit package - Medical Coverage: private health insurance package (MediCare) - Paid training to equip you with everything you need - Work with a pioneering brand in the green tech and portable power space - A stable, full-time role in our modern office - A fun, multicultural team that values your input - Ongoing growth and development in a dynamic BPO environment