Senior Executive - MIS (Hybrid) | MOA Pasay

Work Setup: Hybrid (Most of the time is WFH 4 to 6 days onsite per month) Work Location: MOA, Pasay Required Educational Attainment: - With minimum of 2 years of College Education (No back subjects) Required Experience: - Minimum of 6 months to 1 year MIS experience in BPO operations. Responsibilities: - Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels. - Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns. - Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods.