Customer Support Agent

About Us IC Funded is the proprietary trading arm of the IC Markets group, providing capital to skilled traders in a fast-paced, performance driven environment. We're growing our support function and looking for a dedicated Customer Support Agent to join our team. The Role As a Customer Support Agent, you'll be the first point of contact for our traders and clients - resolving queries, troubleshooting platform issues, and ensuring a smooth, professional experience across all touchpoints (live chat, email, and phone). Key Responsibilities - Respond to client and trader inquiries promptly and professionally across multiple channels - Troubleshoot account, platform, and trading-related issues, escalating where necessary - Maintain accurate records of interactions in the CRM/support system - Liaise with internal teams (operations, payments, compliance) to resolve client issues - Identify recurring issues and feed back to the team for process improvement - Uphold service standards in line with regulatory requirements (ASIC/CySEC/MiFID II) Requirements - Fluent written and spoken English (mandatory) - A second language is an advantage - Strong communication skills and a client-first attitude - Comfortable working independently during evening/night shift hours - Prior experience in customer support, fintech, or trading/brokerage is a plus — but not essential; all experience levels welcome - Based in Cyprus preferred, but open to remote candidates in a compatible time zone Contract Type - Contractor or direct employment available, depending on candidate location and preference.