CCM Developer

Job Title: CCM Developer Location: Remote Job Type: Full-time Job Description: We seek a skilled and experienced Customer Communications Management (CCM) Developer to join our team. As a CCM Developer, you will be responsible for designing, developing, and implementing solutions using CCM applications such as SmartCOMM, xPression, and Thunderhead. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications. Key Responsibilities: - Solution Development: Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements. - Data Transformation: Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications. - Template Design: Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines. - Integration: Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange. - Quality Assurance: Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications. - Documentation: Maintain detailed documentation of CCM configurations, templates, and processes. - Collaboration: Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies. - Training: Provide training and support to end-users on CCM applications and best practices. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in developing CCM solutions using SmartCOMM, xPression, and Thunderhead applications. - Strong knowledge of SQL for data manipulation and retrieval. - Proficiency in XML and data transformation. - Familiarity with Microsoft Word for template design and document generation. - Excellent problem-solving skills and attention to detail. - Effective communication and teamwork abilities. - Ability to work independently and meet project deadlines. Preferred Skills: - Certification in SmartCOMM, xPression, or Thunderhead CCM applications. - Experience with other CCM tools or platforms. - Knowledge of scripting languages (e.g., JavaScript, VBScript). - Understanding of document composition and variable data printing. How to Apply: If you are a motivated CCM Developer with the skills and experience required to excel in this role, please submit your resume and a cover letter detailing your relevant experience and why you are a strong fit for this position.