Inside Sales Representative

Department: Sales Reports to: Sales Manager Position Summary: - The inside dealer representative serves as a internal support resource for the Mid Kansas Auto Auction’s sales organization while actively building and maintaining relationships with buying and selling customers. - This role includes but not limited to: - Service excellence - Operational-Sales support - Vehicle coordination with allied departments - Administrative sales support - Sales-Marketing Support Primary Responsibilities: - Customer Relationship Management - Build and maintain strong relationships with buying and selling customers - Conduct outbound calls to existing and prospective customers - Promote upcoming sales, events, promotions and customer incentives - Follow up with inactive dealers to encourage renewed activity - Contact sellers for future selling opportunities - Assist customers with auction procedures and provide operational support including auction policies - Maintain CRM notes on customer interaction - Support customer visit coordination (auction & dealership) - Support auction marketing (sales packets, new customer packets & etc.) - Day of Sale support (i.e. Conditional Offers and etc.) - Liaison with auction departments (i.e. Front Office, Accounting, Condition Report, Mechanical, Detail and Lot Operations) - Support vehicles moving through auction process - Escalating issues affecting customer and/or customer’s vehicle(s) - Other duties as management requires Knowledge, Skills & Abilities preferred - Strong soft skills - Auto Auction Experience - Automotive dealership experience - Fleet management experience - Sales Experience - Service excellence - Account management experience - Project management experience - Auction inventory management system experience - Demonstrated Microsoft Program knowledge Benefits: - Paid time off (after 6 months) - Sales Incentive inclusion - Healthcare package (Medical, Vision, Dental) MKSAA reserves the right to revise or change job duties and responsibilities as management requires. This position description does not constitute a written or implied contract of employment. This description is not all inclusive.