Senior Customer Service Representative

At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people—and we'd love for you to come along for the ride! The keys have been handed over, but a customer's experience with Carma doesn't end at delivery. As Senior Customer Service Representative, you'll be the person customers can turn to when they have a question, need to return a car or something isn't right. You'll listen, give clear updates and work with the right teams to get each case moving. When the answer isn't the one a customer hoped for, you'll explain it honestly and help them understand what happens next.