Technical Account Manager

Primary Responsibilities: - Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support. - Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams. - Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget. - Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables. - Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization. - Manage project documentation including requirements, design specs, release notes, and training materials. - Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing. - Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies. - Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities. - Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention. - Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation. What We're Looking For: - 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment. - Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously. - Experience with API-based products, system integrations, and enterprise platform configurations. - Excellent communication skills, able to tailor messaging to technical and non-technical audiences. - Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project). - Hands-on experience with project documentation, sprint planning, and cross-functional coordination. - Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred. - Willingness to travel up to 15–20% within the U.S.