Key Account Manager (human)

LINKYOUR MISSION & CHALLENGE - Own and manage strategic relationships with our most important enterprise customers - Serve as the primary point of contact for executive stakeholders at the C-level and VP level - Independently drive renewal, upsell, and account expansion initiatives - Develop and grow customer relationships through a structured, long-term account strategy - Identify opportunities to increase customer value, adoption, and revenue growth - Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success - Drive customer satisfaction, retention, and long-term partnership success - Analyze customer needs and develop tailored growth and success strategies - Take ownership of Net Revenue Retention (NRR) and portfolio growth targets - Play a key role in helping establish NEURA Robotics as a leading global robotics company WHAT WE'RE LOOKING FOR - 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries - Proven experience managing and growing strategic customer accounts - Experience driving renewals, upselling, and account expansion initiatives - Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking - Strong stakeholder management skills with the ability to engage senior decision-makers - Excellent cross-functional collaboration and project management capabilities - Experience working with customer health frameworks and structured account management methodologies - Data-driven approach to portfolio management and customer growth strategies - Strong commercial mindset with the ability to identify and execute revenue growth opportunities - Ownership mentality and a proactive, customer-centric approach