Remote Support Engineer

https://www.appzgate.com/ Working Hours • Monday: Off • Tuesday to Friday: 5:00 PM – 11:00 PM • Saturday & Sunday: 9:00 AM – 11:00 PM Work Arrangement: Work from Home (Remote) Job Responsibilities • Provide technical support to external customers using POS systems. • Troubleshoot and resolve POS software, system configuration, and functional issues. • Assist customers with POS system setup, configuration, and usage. • Handle customer requests for new functions, features, and system enhancements. • Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests. • Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools. • Follow up on reported issues to ensure timely resolution. Job Requirements • Relevant experience in IT Support, Technical Support, or POS System Support is required. • Experience supporting external customers or clients, rather than only providing internal IT support. • Good troubleshooting skills and ability to understand POS software functionality. • Experience handling system configuration, feature requests, or coordinating with developers is an advantage. • Good communication and problem-solving skills. • Able to work independently in a remote environment. • Willing to work the stated evening and weekend schedule.