BANAMEX - Infrastructure Analyst - Officer

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities: - Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis - Ensure successful completion of data loads and batch processing - Participate in testing activities, including the creation and execution of basic test scripts - Execute project plan task - Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements - Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions - Exchange ideas and information in a concise and clear manner - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. - Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope. - Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications. - Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes. Qualifications: - 0-2 years of experience in a Technology Infrastructure role - Ability to communicate technical concepts to non-technical audience - Ability to work with virtual and in-person teams, and work under pressure or to a deadline - Effective written and verbal communication skills - Effective analytic/diagnostic skills Education: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Identificación de posibles fallas a los procesos. - Mejoramiento y creación de manuales operativos. - Mejoramiento de procesos BAU. - Administración y seguimiento de proyectos asociados a mejoras dentro y fuera de Production Operations (TI). - Análisis de datos respecto a métricas internas de atención de tickets. - Generación de reportes a nivel local y globalmente. - Administración de sitios informativos del Command Center (Confluence, SharePoint, Home). - Automatización de procesos. - Resolución de dudas administrativas a compañeros del equipo. - Creación de KPIS, desarrollo de métricas enfocadas a SLA's - Indispensable inglés conversacional - Seguimiento de proyectos con diferentes stakeholders - Deseable conocimiento en sistemas tandem, unisys y casa de bolsa (plus) ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.