IT Manager

🧬 About us Ranked among Türkiye’s Top 500 IT Companies and featured on the Deloitte Technology Fast 50 Türkiye list, Ticimax offers e-commerce and cross-border e-commerce software, custom solutions, and design services. With over 20 years of experience, a robust technology infrastructure, and a team of 250+ experts, Ticimax helps its clients strengthen their competitive edge in e-commerce. Today, Ticimax powers more than 30,000 businesses, including some of Türkiye’s largest e-commerce sites. As part of team.blue, Europe’s leading technology ecosystem, Ticimax combines local expertise with global technological strength to provide businesses with world-class e-commerce infrastructure. 🎯 Mission & Core Purpose As an IT Manager (System Administration and Infrastructure), you will lead the team and strategy behind the infrastructure that powers more than 30,000 e-commerce businesses. You will ensure our systems are reliable, secure, and compliant with PCI DSS and ISO 27001, and shape how our infrastructure grows to meet future business needs. 💼 Key Responsibilities Lead the IT team, including system administrators, network administrators, DevOps engineers, and security specialists. Provide training and mentorship to evaluate and improve team performance. Identify team needs and manage recruitment processes. Develop short- and long-term strategic plans for IT infrastructure growth. Research new technologies and tools and integrate them into existing systems. Ensure the seamless operation of all systems, including physical, virtual, and Kubernetes-based environments. Monitor system performance and lead improvement initiatives. Oversee backup, disaster recovery, and business continuity plans. Ensure and audit compliance with PCI DSS (Service Provider Level 1) and ISO 27001 requirements. Develop and implement policies to reduce cybersecurity risks. Optimize processes to deliver uninterrupted service in line with SLAs. Plan the IT budget and manage costs effectively. Prepare regular reports on all systems and present them to senior management. 💡 Experience & Skills At least 10 years of experience in IT and system infrastructure management, including 3+ years in leadership roles. Advanced knowledge of vSphere/ESXi, Windows Server (2022), Linux (Debian/Ubuntu), and Kubernetes. Experience with DevOps processes (CI/CD), container technologies, and network security. Comprehensive knowledge of backup and disaster recovery (e.g., Veeam) and monitoring tools (e.g., Zabbix). Experience with PCI DSS and ISO 27001 compliance processes. Strong communication and team management skills. Strategic thinking to optimize technical and business processes. Bachelor’s or higher degree in Computer Engineering, Information Technology, or a related field. 👤 Your Profile Experience with cloud platforms such as AWS, Azure, or GCP. Participation in large-scale infrastructure projects. Cybersecurity certifications such as CISSP or CISM. 🌐 Location This role is hybrid. You will be expected to work from our office in Kozyatağı Ataşehir - Allianz Tower three days per week and remotely two days per week. Does This Interest You? If you’re ready to make an impact in the e-commerce landscape, apply - We want to hear from you! 🌟