Studio Experience Lead - Hyde Park, FL

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints. You will be responsible for: STUDIO & CLIENT EXPERIENCE - Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming - Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs. - Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management - Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction - Reviewing and responding to client feedback; responding to client concerns promptly and effectively - Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns BRAND CONSISTENCY/MANAGEMENT - Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean - Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed - Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions - Quickly addressing any maintenance or equipment issues that are visible to clients - Alerting coaches about client milestones and setting up the celebration board SALES - Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio - Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota - Maximizing in-studio revenue through proactive client engagement and follow-up - Following up with client lists in Axle to meet monthly sales targets - If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance COACHING - Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff What we need from you: - High school education, some college preferred - This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached). - Ability to lift up to 30 pounds and walk through all areas of the studio - Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours What skills & experience you'll bring to us: - Excellent interpersonal and communication skills - Outstanding customer service skills - Strong organizational skills and careful attention to detail - Must be willing to initiate tasks and perform duties without direction - Ability to stand for long durations of time - 2+ years sales and/or customer service experience preferred - 1+ years coaching experience preferred - MBO experience preferred - Demonstrated leadership and/or team management experience preferred - Passion for fitness, wellness, and the [solidcore] brand Compensation & Benefits: - Compensation: $21.83 - $25.24 hourly, based on experience (Starting pay is generally set at or near the minimum of the range shown, with final offers determined by the candidate’s relevant experience, skills, and internal equity) - Bonus eligibility based on performance - Monthly cell phone stipend - 401k with employer match - Health, dental, & vision insurance - Flexible PTO - Free drop in classes at [solidcore] - And MORE