Station Support Supervisor - RDU

Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting. Breeze is hiring- join us! The Station Support Supervisor supports all Guest Services Ground activities, day-to-day operations at their assigned location, as well as other stations around the system as needed. They will help support Breeze team members as well as any Breeze Business Partners. They are also responsible for maintaining high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures. Here’s what you’ll do - Responsible for upholding safety programs to ensure a safe workplace for Team Members, Guest, Business partners, ground service equipment, and facilities at their assigned station as well as any station they are assisting with. - Assist the General Manager Airport Operations & Guest Services with holding business partners accountable to DOT, FAA and Breeze guidelines. - Travel to other stations up to 50% of the time to support operations as needed - Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions - Coach Team Members and business partners in real time and resolve operational issues as they arise to protect safety, on-time performance, and the Guest experience - Ability to prioritize conflicting departmental needs and requests - Interact with all levels of management, business partners, and business community leaders - Operate Ground equipment including Jetways in and around aircraft - Respond to business partner concerns in a timely manner - Assist with maintaining and troubleshooting company devices as required - Assist Guest Services Leadership as required - Ensure all Team Members understand and apply Breeze Guest Commitment and Guest Service standards to their daily responsibilities - Model Breeze’s Guest Service standards in personal actions and when providing leadership direction - Coordinate across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals. - Conduct station audits and support new station openings and Team Member training as needed - Lead station recovery during irregular operations (IROPS), including weather events, delays, cancellations, and diversions - Must be able to obtain and maintain Ground Security Coordinator certification. Here’s what you need to be successful Minimum Qualifications - 1+ years Airline Operational Experience either above the wing or below the wing - Strong airline or airport operations background, with hands-on experience in ground, ramp, or customer service operations - 1+ years experience with providing or monitoring quality assurance - Must possess and maintain a valid driver's license from the state of your primary residence - Able to work flexible hours, including evenings, weekends, and holidays, and be available for emergency response on short notice - Knowledgeable in Airport Operations and Ground Operations - Outstanding leadership capabilities, with ability to lead, train and motivate - Hold effective coaching and correction conversations, as needed - Able to coach Team Members in real time and quickly solve operational issues as they occur - Be willing to work with a trainer to learn how to operate a jetway up to and away from parked aircraft. - Must be able to obtain and maintain a SIDA badge in accordance with TSA requirements - Must pass a DOT pre-employment drug test - Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check - Must have authorization to work in the US as defined by the Immigration Reform Act of 1986 - Able to lift up to 50 pounds (up to 70 pounds when handling baggage) and meet the physical demands outlined below - Able to travel up to 50% of the time to other stations as required by operational need - Must currently possess a Passport with a minimum of six (6) months remaining prior to expiration - Must be able to travel to/from the United States without restriction or interruption now or in the future Preferred Qualifications - Previous Leadership Experience - Navitaire PSS Experience - Gladly Experience - Current Ground Security Coordinator (GSC) certification - Experience managing irregular operations (IROPS) or supporting multiple stations Skills/Talents - Proficient using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting - Complete projects on time with minimal supervision, with the ability to work varied hours when necessary to meet deadlines - Competent in interpersonal communications, collaboration, critical-thinking, and problem solving - A self-starter with excellent verbal and written communication skills - Good work ethic - Ability to work in a fast-paced team environment - Ability to handle stressful environments - Proven troubleshooting skills - Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables - Exemplifies Breeze’s safety culture, values, and mission Physical Demands & Working Conditions - Stand and walk for extended periods, often for the majority of a shift - Frequently lift, carry, push, or pull items up to 50 pounds, and up to 70 pounds when handling baggage - Regularly bend, stoop, kneel, reach, and climb stairs or jet bridges - Work in a fast-paced environment with exposure to varying temperatures, weather, and elevated noise levels - Frequent use of hands and arms to handle bags, equipment, and mobility devices - Ability to communicate clearly and respond quickly in operational or emergency situations Perks of the Job - Health, Vision and Dental – Full Time - Health Savings Account with Breeze Employee Match – Full Time - 401K with Breeze Employee Match - Generous PTO - Travel on Breeze and other Airlines too! Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.