Website Operations Webmaster

Job Overview - Oversee the daily management, maintenance, and optimisation of the website. - Act as the main point of contact for all website-related requests. - Collaborate closely with Global Sales business and marketing teams, internal developers, and external stakeholders to ensure efficient handling of website updates, enhancements, and technical issues. - Require hands-on website management experience, good SEO knowledge, basic technical understanding, and strong cross-team coordination skills. - Initial focus will be on LATAM markets, with potential expansion to other regional websites and domains. Key Responsibilities Website Operations & Management - Manage day-to-day website content updates, including landing pages, banners, campaign pages, links, and other website elements. - Coordinate website maintenance, enhancements, and technical fixes with the development team. - Ensure website content is accurate, up-to-date, functional, and aligned with business requirements. - Monitor website performance, loading speed, broken links, and mobile responsiveness. - Support additional regional websites and domains as required. SEO & Website Optimisation - Support on-page and technical SEO improvements, including metadata, keywords, internal links, URL structure, and indexing. - Work with local teams to optimise website content for LATAM markets. - Monitor website organic performance using Google Search Console, GA4, or similar tools. - Identify SEO issues and coordinate improvements with developers and marketing teams. Cross-Team Coordination & Project Management - Serve as the main point of contact for internal and external website-related requests. - Work closely with all Global Sales stakeholders, including regional team members, to understand website requirements. - Communicate technical requests and development requirements clearly to Chinese-speaking developers. - Manage website task priorities, timelines, follow-ups, and delivery status. - Ensure website changes are reviewed, tested, and approved before deployment. - Maintain clear documentation of website requests, changes, and outstanding issues. Website QA & Technical Support - Perform basic website QA covering page layouts, links, buttons, forms, tracking, and responsiveness across devices. - Identify and report website bugs, technical issues, or unexpected changes. - Coordinate troubleshooting and resolution with developers or external vendors. - Support website tracking implementation and validation, including GA4, GTM, and UTM parameters. - Ensure approved promotional content, disclaimers, and regional restrictions are correctly implemented. Website Reporting & Continuous Improvement - Monitor key website metrics such as organic traffic, page performance, user engagement, and conversions. - Provide regular website updates, including completed tasks, outstanding issues, SEO performance, and improvement opportunities. - Recommend website enhancements that improve user experience and support regional business objectives. Job Requirements Must-have - 2–4 years of relevant experience in website management, digital operations, webmaster, or similar roles. - Hands-on experience with CMS platforms or website administration. - Good understanding of on-page and technical SEO. - Basic knowledge of HTML, CSS, and website structure. - Familiarity with Google Analytics 4 and Google Search Console. - Experience coordinating website-related projects with marketing, business, and technical teams. - Strong attention to detail, problem-solving, and task prioritisation skills. - Working proficiency in English and Chinese (Mandarin), both written and spoken, to communicate with regional stakeholders and Chinese-speaking developers. Good to have - Basic JavaScript and Google Tag Manager knowledge. - Experience with website migrations, domain management, redirects, DNS, and SSL. - Experience supporting multilingual or multi-regional websites. - Familiarity with SEO tools such as SEMrush. - Understanding of website conversion optimisation and landing-page performance. - Experience in financial services or other regulated industries. - Spanish or Portuguese language skills would be an advantage.