Customer Success Specialist (Career Services) — Legit

Legit is a company with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly. One of our fastest-growing directions is Shift — a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance. We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale. Responsibilities: - Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries. - Create and improve resumes and cover letters. - Conduct LinkedIn profile audits and provide structured recommendations. - Upselling relevant services during communication with clients. - Research job openings and recruiters based on specific client requests. - Minimize the risk of negative feedback and chargebacks. - Work with CRM and internal team tools. Requirements: - English level: advanced or higher. - Experience working with international clients via chat and email. - Strong communication skills: ability to handle client requests professionally and promptly. - Attention to detail and structured thinking. - Solution-oriented mindset. Nice-to-have: - Experience with CRM systems. - Experience in sales. - Genuine interest in career coaching and working with people. We offer: - Competitive salary. - Fully remote work. - 20 paid leaves. - Startup environment with high responsibility and impact. - Opportunity to develop expertise in international career consulting. - Real career growth to Shift Manager / Team Lead. - Work in a team building a new product for the global market. Hiring process: - If your CV meets our requirements, we reach out to organize a short intro call. - If it’s a match, we ask you to complete a test assignment. - In case of successful completion of the assignment, we invite you to an interview. - If everything suits us both, we send you an offer! If this all sounds like you, and something you are interested in, do not hesitate to apply! Відгукнутись на вакансію