VIP Managers Team Lead (LATAM)

Hi! We are looking for a VIP Managers Team Lead (LATAM) to head our team. We are seeking a Team Lead for our personal account managers in the LATAM GEO. Right from the start, you will help build the team: hiring managers, establishing VIP player management processes, and preparing the team for regional growth. We expect you to: – Be fluent in Portuguese (B2 level or higher) for communication with both the team and players. – Have 1+ years of experience in team management. – Understand player retention principles, personalized communication, and bonus mechanics. – Know how to organize team workflows, provide actionable feedback, and track key performance metrics. Your key responsibilities: – Participate in hiring and onboarding personal managers. – Organize daily team operations and distribute VIP players among account managers. – Build communication workflows for VIP players: define standards, scripts, quality control, and handle escalations. – Coach managers, conduct regular communication reviews, and help the team improve performance. – Monitor VIP player activity, retention, and development; prepare reports and propose data-driven improvements. – Collaborate with CRM, Bonuses, Analytics, and local GEO Support teams. Nice to have: – Experience working with Latin American markets. – Experience building a team or launching a VIP department from scratch. – Understanding of Argentinian Spanish nuances and localized player communication. What we offer: 🌴 24 paid vacation days, 14 sick leave days, and 5 personal days off. ⏰ Flexible working hours — start between 9:00 AM and 11:00 AM. 🏥 Health insurance. 💰 Performance-based bonuses for individual and team achievements. 📚 Education reimbursement, internal meetups, workshops, and access to a corporate LMS with courses. Interested in this role? Send us your CV — we’d love to get to know you!