Associate Director of Sales

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests. Features an all-day dining restaurant, cafe & alfresco, a fitness Centre, spa, swimming pool, an entertainment zone, library lounge, art gallery and business Centre. Prime Function: - Coordinate Sales operations with the other departments of the organization. - Develop and/or maintain and improve business relations with all customers of the organization. - Ensure maintenance of customer database. - Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization. - Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning - Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the organization. - Assist the Director of Sales & Marketing to direct the Sales & Marketing department to achieve objectives established in the Organization’s Strategic Plan. People Management - Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service. - Respond to queries by resolving issues in a timely and efficient manner. - Ensure that the team has been trained for all safety provisions. - Ensure that all personnel are kept well informed of department’s objectives and policies. - Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management - Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management - Coordinate all activities to maintain and increase business volume. This includes advertising, sales promotions, personal selling, publicity, community relations, special sales projects, employee training and guest relations. - To identify new business by generating new leads. - Assist the Director of Sales & Marketing to prepare Annual Sales goals, develop working plans to carry out goals, compare actual achievements against goals and hence take necessary corrective action. - To meet or exceed agreed sales targets. - Review internal promotion material on a regular basis to insure that they are consistent with standards set by the Management. - Work closely with the Marketing & Communication Manager to improve relations between the Organization and the society at large to obtain maximum media coverage of activities within the premises which are of interest locally and internationally. - To maintain a productive and professional relationship with all clients. - Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports. - Maintain close contacts within the neighboring hospitality sectors, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc, to capture business. - Develop and promote organization’s image and awareness by direct mail campaigns. - Handle additional responsibilities as and when delegated by the Management. Managerial Qualities - Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; - Ability to accept responsibility; - Self confidence, motivation, drive and tenacity; - Ability to enhance organizational performance; - Ability to clearly delegate tasks and responsibilities; - Ability to think strategically, inductively, and creatively; - And the propensity to recognize and acknowledge other peoples’ ideas. Bachelor's Degree in Hotel Management, Business Administration, Marketing or a related field. Minimum 8–10 years of experience in Sales, preferably in the hospitality industry. At least 2–3 years of experience in a managerial or leadership role within hotel sales. Strong knowledge of corporate sales, MICE, travel trade, and key account management.