Salesforce Business Analyst

Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs How will you make an impact: Business Analysis & Solution Design - Work with business stakeholders to understand commercial processes such as account and contact management, field activities, case management, pricing, marketing campaigns, partner portals and business planning. - Turn business needs into clear user stories, functional specifications and acceptance criteria. - Run fit-gap analysis against standard Salesforce capabilities, and recommend configuration-first options with clear trade-offs. - Assess the impact of changes on the data model, security and sharing, integrations and existing functionality. - Define clear technical requirements for developers when custom development (Apex, LWC, integrations) is needed. Configuration & Delivery - Configure Salesforce Sales, Service and Experience Cloud, including objects, fields, page layouts, record types, validation rules, Flows, approval processes, permission sets, sharing rules, reports and dashboards. - Take an active part in Agile delivery: backlog refinement, sprint planning, sprint reviews and release planning. - Prepare test scenarios, run system testing, and support business user acceptance testing (UAT) and production deployment. Platform Support & Continuous Improvement - Own assigned incidents, service requests and minor enhancements end to end, within the agreed service levels. - Run root cause analysis on system, data and integration issues, including integrations with ERP, data warehouse, marketing and analytics platforms. - Support user access and license administration in line with regional governance standards. - Find recurring issues and suggest improvements that make the platform more stable and the user experience better. Documentation & Enablement - Create and maintain solution design, configuration and support documentation. - Hand over knowledge to support teams, and prepare business trainers and super users to roll out new features. Collaboration & Compliance - Work with external delivery partners, and review their estimates, solution approach and deliverable quality. - Follow the company's SDLC, change control, data privacy and compliance requirements. What you'll need (Required): Education & Experience - Bachelor's degree in Computer Science or a related field with 4 years of relevant experience, or a Master's degree with 2 years of relevant experience, in a Business Systems Analyst or similar role. - At least 3 years of hands-on Salesforce experience. Sales Cloud is required; Service Cloud or Experience Cloud is a plus. - Salesforce Certified Administrator is required. Salesforce Business Analyst, Platform App Builder or Sales Cloud Consultant certification is preferred. Skills & Competencies - Strong understanding of the Salesforce data model, security and sharing model, and Flow automation. - Working knowledge of SOQL, Data Loader and data quality troubleshooting. - Understanding of system integration concepts (APIs, middleware) and data flows between ERP and CRM. - Experience with Agile delivery and tools such as Jira and ServiceNow. - Strong analytical and problem-solving skills, with good attention to detail. - Clear written and verbal communication, with the ability to explain technical topics in business terms. - Ability to manage several priorities and work independently with minimal supervision. - Comfortable working across cultures in a complex, matrixed regional organization. - Fluent English is required. Mandarin or Japanese is a strong plus. What else we look for (Preferred): - Experience in the life sciences, medical device or another regulated industry. - Familiarity with validated systems, GxP or Good Documentation Practices. - Exposure to Salesforce AI capabilities (Einstein, Agentforce) or analytics tools such as Tableau. Why Us?: - Work on a strategic regional platform that directly supports commercial teams across Asia Pacific, Japan and Greater China. - Grow your career in Salesforce and digital transformation within a collaborative, cross-regional team. - Get exposure to new initiatives in CRM, integration, analytics and AI.