Founding Enterprise Account Manager

ABOUT THE ROLE Join an AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships, renewals, and account expansion across a portfolio of large enterprise customers. WHAT YOU'LL DO - Manage enterprise customer relationships from production launch through renewal, with a focus on existing accounts. - Forecast, negotiate, and close renewals while identifying opportunities to expand revenue within each account. - Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions. - Use usage data and adoption dashboards to build customer business cases for expanding pilots, use cases, and deployments. - Lead executive business reviews and help establish the enterprise account management function. - Identify account blockers and work with Product and Engineering to address issues that affect retention and customer growth. WHAT WE'RE LOOKING FOR - Two to seven years of experience in enterprise account management or customer success at a B2B software company. - Experience owning renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio of companies with 2,000 or more employees, or a $3 million to $4 million ARR portfolio. - A demonstrated record of closing renewals and growing accounts, with measurable revenue outcomes. - Experience with executive-level commercial conversations and customer success work beyond support, onboarding, or project management. - Familiarity with CRM systems, usage analytics, APIs, and, ideally, AI, LLMs, voice AI, or consumption-based pricing. - Experience with call center-heavy sectors such as healthcare, financial services, or airlines is a plus; strong technical or computer science fundamentals are also valued. COMPENSATION & BENEFITS Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available. LOCATION On-site in Redwood City, California. This is a fast-paced, in-person startup environment.