Customer Service Representative - Travel

Customer Service Representative We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation. What You'll Do: - Consult with clients to understand preferences, budgets, and desired experiences - Design customized itineraries including accommodations, activities, transportation, and special requests - Research destinations, resorts, cruises, and curated experiences to match client needs - Coordinate reservations and ensure all components of the itinerary are accurate and confirmed - Communicate updates, options, and recommendations in a clear and timely manner - Provide ongoing support before and during scheduled trips - Build strong client relationships through consistent follow-up and service excellence What We're Looking For: - Strong communication and interpersonal skills - Highly organized with excellent attention to detail - Comfortable managing multiple requests and timelines simultaneously - Ability to research and present tailored recommendations - Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred - Tech-savvy and comfortable using booking platforms and online tools - Self-motivated with a professional and client-first mindset What We Offer: - Structured onboarding and training resources - Access to booking systems and supplier partnerships - Supportive team environment with ongoing development opportunities - Opportunity to grow within a client-focused service organization If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit. Originally posted on Himalayas