(HQ) Commercial Operation & Projects, Supervisor

KEY RESPONSIBILITIES - Take ownership of complex business projects and strategic initiatives from inception to delivery. - Apply structured methodologies to pilot new commercial workflows, stabilize them, and transition routine operations back to core teams. - Drive the implementation and ongoing tracking of customer retention and churn management frameworks. - Coordinate the rollout and change management of major commercial policy transitions and digital tooling. - Deliver business performance reviews, structured analytical reports, and regular market updates to regional leaders. - Provide support on the cross-functional/regional/organizational commercial initiatives. ESSENTIAL JOB QUALIFICATIONS - Bachelor’s degree in business administration, supply chain management, logistic management, economics, aviation or other related disciplines. - 3-5 years of working experience working at a sizable or multi-national company with solid experience in at least one of the following areas, project/process management, implementations, market research and sales operations. - A service-oriented mindset with excellent interpersonal skills necessary to interact with people at all levels. - Proven ability to solve complex business problems, navigate ambiguity, and translate high-level strategies into structured execution plans. - Excellent communication and writing skills in English and Chinese; Fluent is English. - Experience in using AI tool and deploying AI agents in business workflow would be a plus.