IT Business Analyst – Application Portfolio

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world. PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe. What do we guarantee? - Work format: Remote or in a comfortable office in Lviv - you choose. - Development: Personal development plan, mentoring, English and Polish language courses. - Stability: Official employment from day one, annual review of salary and career prospects. - Corporate culture: Events that unite the team and a space where everyone can be themselves. We are looking for an IT Business Analyst – Application Portfolio to join a new team supporting a large and diverse portfolio of business-built applications for a US-based client. In this role, you will investigate existing applications, work closely with business and technical stakeholders, and help determine how each application should be supported, improved, consolidated or retired. You will have the opportunity to work across a broad application landscape, bring structure to incomplete information and contribute to decisions around application ownership, governance and future direction. This role is a great fit for someone who enjoys investigation, stakeholder communication and working at the intersection of business and technology. Main Responsibilities: - Conduct interviews with business owners, developers and subject matter experts to gather and structure information about applications; - Analyse application purpose, ownership, users, data, integrations and current support arrangements; - Review repositories at a non-coding level, including README files, configurations, documentation and commit history; - Classify applications and identify gaps in ownership, documentation, support and governance; - Coordinate with risk, security, data protection and architecture teams to identify required reviews; - Prepare recommendations for applications, including retirement, remediation, operationalisation, enhancement, rebuilding or consolidation; - Maintain application portfolio records, evidence packs and decision logs, and prepare clear status updates for management and client stakeholders; - Support the onboarding of selected applications into ongoing operations. Key Requirements: - 3+ years of experience as a Business Analyst, Application Analyst, PMO Analyst, Service Transition Analyst or in a similar role; - Experience conducting interviews and workshops with business and technical stakeholders; - Ability to gather incomplete information and turn it into clear, structured documentation; - Good understanding of technical concepts, including APIs, databases, hosting environments and application architecture; - Experience with application inventories, CMDB/ITSM, Application Portfolio Management or IT governance processes; - Strong Excel skills; - Strong analytical, organisational and communication skills; - A structured and persistent approach to work and the ability to make reasoned recommendations based on incomplete information; - Responsible use of AI tools for analysis and documentation; - Fluent written and spoken English at C1 level. Nice to have: - Power BI or similar reporting tools; - Experience with GitHub or Azure DevOps; - Knowledge of Power Platform; - Experience with risk & quality, data protection or security review processes; - ITIL Foundation; - Tax technology or professional services background; - Flexibility for occasional working-hour overlap with US-based stakeholders. Policy statements: https://www.pwc.com/ua/uk/about/privacy.html