Account Manager

Responsibilities: - Maintaining, developing, and optimizing the client database and CRM, ensuring accurate client records, transparent tracking of all communications, and complete visibility of the client lifecycle across FINT products. - Building and maintaining transparent reporting and CRM analytics, monitoring client activity, onboarding progress, operational performance, and key business metrics. - Analyzing client needs and business requirements, identifying the most effective solutions and coordinating their implementation. - Applying analytical skills to client and operational data, identifying trends, improving internal processes, and enhancing the overall client experience. - Providing day-to-day support to clients, ensuring high-quality service, timely responses, and efficient resolution of payment-related issues and operational inquiries. - Preparing and maintaining operational documentation, internal procedures, and knowledge base materials to standardize workflows and improve team efficiency. - Planning operational activities based on business needs and preparing regular reports for management and stakeholders. - Developing in-depth expertise in company products and services to provide accurate consultation and deliver an exceptional client experience. Requirements: - 3+ years in Account Management, Operations or Customer Success - Experience in FinTech, Payments, PSP, Banking or Crypto - CRM experience (HubSpot, Salesforce, Odoo or similar) - Crypto market knowledge - Strong analytical mindset and ability to work with large datasets - Experience building complex reports, dashboards, and KPI monitoring frameworks - Experience designing alerts and monitoring systems for key business and operational metrics - Excellent organizational and communication skills - Fluent English Our benefits to you: - Paid annual leave - Paid days off - RedCore TEAM corporate gamification system - Annual corporate events for employees - Reimbursement of business travel expenses - Flexible working format and start time - Employee learning and development system - Mentoring program - Overtime compensation - Referral program with a cash bonus - Corporate psychologist - Cafeteria benefit system: sports, insurance, language learning (depends on region)