Developer Support Engineer

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. The Developer Support Engineer will be a key team member that helps customers solve technical issues for our cloud-based analytics application. This customer-facing position requires strong communication skills, troubleshooting, and excellent problem-solving skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity. The applications are open for our Bucharest office location. Responsibities: - Quickly learn the functional aspects of Aera’s product line - Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management - Gather information systematically and efficiently perform root cause analysis - Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle - Responsible for respecting the defined SLA’s we have with each customer - Develop knowledge base articles for the use of internal team and external partners - Participate in shift rotation - Bring a positive, collaborative, team-oriented attitude to the office and your customers every day! About you: - 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent - Log analysis and performance troubleshooting - Experience with SQL, REST API, SSO, Unix, Cloud - Good knowledge of SQL, DB performance analysis and optimization. - Knowledge or Experience with Application servers - Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence or similar - Experience working in a start-up software company is a strong advantage - Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts - SAP techno-functional experience will give you a large advantage working with our large enterprise customers - On - and offshore coordination and communication - Enjoy digging into technical support issues to figure out the root cause so the issue will not recur Nice to have - Background in Java programming is a plus - Understanding of 3 tier application architecture - Working knowledge of cloud platforms, AWS/Azure is a plus At Aera, our purpose is to enable a sustainable, efficient, and intelligent world with Cognitive automation. Our Decision Cloud is increasingly used by the world's largest companies to fundamentally transform their and how work is done. If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical coverage through a subscription to one of the main private healthcare clinic networks (Regina Maria), 25 days of paid leave per year and one day of paid sick leave per year (without a medical certificate), a monthly teleworking allowance and much more. We offer access to online professional courses for both professional and personal development, via Udemy, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages. Aera Technology respects the privacy of your data. Please take the time to read our European GDPR privacy candidate notice available here.