Director, Engineering Services

ICON builds robotic systems that construct multi-story buildings. The company launched Titan commercially in March 2026, has raised over $550M, and holds more than $360M in government contracts across the Army, Air Force, DARPA, and NASA. That growth means more printers in the field, more sites running concurrently, and a larger installed base that has to stay productive. This role owns Engineering Services: the team that keeps ICON’s printer fleet and site equipment reliable, supportable, and current. That includes sustaining engineering, engineering change management, reliability and root-cause analysis, and the technical content field and operations teams run on. New product design stays with Hardware Engineering; Engineering Services owns everything after release. You will report to the VP, Operations Technology and work daily with Hardware Engineering, Construction Operations, Field Service, Supply Chain, and Quality. You are accountable for fleet uptime, change velocity, and building the service engineering function to match a growing installed base. Responsibilities Fleet Reliability & Sustaining Engineering - Own reliability performance across deployed Vulcan, Phoenix, and Titan systems; set uptime and MTBF targets with Operations and report against them. - Run root-cause analysis on recurring field failures and drive corrective designs through to release and fleet retrofit. - Prioritize and manage the sustaining backlog against site schedules, parts availability, and cost. Engineering Change & Configuration Management - Own the ECO process end to end, including impact assessment, approval, documentation, and rollout to units in the field. - Maintain as-built configuration control across the fleet so Operations, Supply Chain, and Service know exactly what is deployed where. Service Readiness & Technical Enablement - Deliver the service manuals, procedures, training content, and diagnostic tools that technicians and site crews depend on. - Define spares strategy and serviceability requirements with Supply Chain and feed them back into new product programs. Team Leadership - Lead and grow a team of engineers and managers; set priorities, develop people, and manage the department budget. - Represent Engineering Services in cross-functional planning with Hardware, Operations, and Prime program leadership. Required Qualifications - 10+ years in mechanical, electromechanical, or systems engineering, including 5+ years leading engineering teams. - Experience owning sustaining engineering, reliability, or service engineering for complex deployed hardware (heavy equipment, robotics, industrial machinery, or similar). - Hands-on experience running engineering change and configuration management processes. - Track record of leading root-cause investigations and driving corrective actions to closure. - Based in or willing to relocate to Austin, TX; this role is on site. Preferred Qualifications - Fleet or field operations experience with equipment running at multiple remote sites. - Experience standing up or scaling a service engineering function. - Familiarity with construction, robotics, or large-format automation. - Experience supporting government or defense programs. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. 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