Staff Accountant, Operations

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions. ABOUT ZELLO Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.  At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. Zello delivers voice-first frontline communications, and we’re rebuilding how our finance and accounting functions run, with AI doing the repetitive work. We’re hiring a Staff Accountant who wants to learn accounting deeply, automate it, and keep moving. You’ll start in accounts receivable: learn it end to end, rebuild it so AI and better processes handle the routine work, and keep owning it. Then you’ll take the next area, starting with month-end close. You’ll report to the Controller. AFTER A SUCCESSFUL FIRST YEAR, YOU WILL HAVE: - Learned AR end to end and owned it: collections, cash application, and reconciliation, sharply reducing 90+ day AR. - Rebuilt our customer cash application process so AI handles the routine work, with AI-proposed matching handling 90% of receipts and the time saved measured. - Documented the runbooks and segregation of duties that let routine billing and AR run without the Controller, while also serving as backup for our Revenue Operations Analyst. - Expanded AI automation into other accounting and finance areas, including month-end close and expense management, starting the same learn-and-automate cycle there. - Helped define FP&A support with our COO. WHAT YOU'LL DO - Learn each process from the ground up: how the money moves, where it breaks, and why. - Start in AR: run collections with Customer Success, apply cash, reconcile bank receipts to Zuora invoices, and handle Stripe disputes and vendor portals. - Map the manual steps and replace them with AI and better processes. Each workflow takes on more as it earns trust, from AI drafting the work to AI handling it. - Write the runbooks and controls that let a process run without you, and keep owning the results. - Bring the Controller recommendations, not just reports, starting with the monthly AR aging review. - Back up our Revenue Operations Analyst so billing never depends on one person. - Move into month-end close and controls, then expense management, reporting, and FP&A support. WHO YOU ARE - You hold a degree in accounting or finance. - You've spent 1-2 years in audit or accounting, at a public firm or in industry, and you want to own a process rather than tick and tie someone else's. - You like accounting, and you like figuring out how to make it run better even more. - You learn fast and go deep. Hand you a process you’ve never seen and within weeks you’ll know how it works and where it breaks. - You already use AI to get rid of manual work, and you can show us something you’ve built or tried. - You close things fully. When something doesn’t tie, you find the cause and fix it. - You bring a proposed fix with every problem. - Running the same process for years would bore you. You’d rather rebuild it so it runs without you, then go find the next one. - Nice to have: AR or collections experience, subscription billing, Zuora, Stripe, or HubSpot, or a CPA in progress. THIS ROLE IS NOT - A traditional staff accountant seat. You won’t spend years ticking and tying the same process. - A customer support role or a seat for absorbing admin work. Transactional work is being automated. - Pure FP&A or financial modeling from day one. That’s on the path, after you’ve owned the operating side. - A role with a large finance team and heavy structure. You’ll work directly with the Controller and COO. - A management role. This is an individual contributor seat. We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.