Employee Housing and Logistics Coordinator

Job Description Position Title: Employee Housing and Logistics Coordinator Location: Hakuba, Japan Reports to: People Logistics Manager Contract Term: 1st December, 2026 - 15th April 2027 | Full-time, seasonal Salary: ¥2,200 per hour, starting About Us Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever. The Role The Property - Employee Housing & Logistics Coordinator plays a supportive role in ensuring a positive employee experience within staff accommodation for the Rhythm team as well as smooth operation of staff transportation. Key areas of responsibility are management of employee accommodation ensuring the comfort, safety, cleanliness and fostering a respectful and comfortable living environment for all residents, as well as supervision and execution of staff transportation/ shuttle. Key Responsibilities and Duties People Logistics Management - Coordinate accommodation operations and staff housing logistics across the resort. The role may also include serving as the live-in manager for one of the resort's larger accommodation properties. - Maintain accurate, up-to-date records of room allocation, room movements, and capacity changes. - Assist with employee onboarding by coordinating staff arrivals, executing pick-ups, and leading thorough housing inductions (covering house rules, common areas, self-inspection, and local rubbish/gomi disposal procedures). - Organize and lead regular meetings with other accommodation staff and lodge managers to streamline training, address systemic concerns, and maintain consistent standards. Resident Relations & Community Standards - Act as the primary liaison for all staff accommodation inquiries, fostering positive communication and a supportive living environment. - Resolve inter-tenant disputes and staff complaints professionally, collaborating with HR and the Property Team for timely resolution or necessary escalation. - Communicate and enforce accommodation regulations, including quiet hours (post-10 PM), neighbor relations, and the prevention of unauthorized gatherings. - Formally document and report housing policy violations or persistent behavioral issues to the appropriate authorities. Facilities, Cleanliness & Physical Maintenance - Create, enforce, and monitor cleaning rosters, working alongside the Floor Manager/ House manager to ensure equitable staff contribution to communal upkeep. - Perform regular, thorough cleaning of communal areas in the live-in accommodation and ensure waste is correctly sorted and set out for scheduled collections (re-sorting manually when required). - Conduct routine housing inspections, check-out room assessments, and safety audits to ensure compliance with established cleanliness standards. - Clear snow from property access points, walkways, and emergency exits, and monitor/report roof snow accumulations to the Property Team ( within the live-in accommodation) - Promptly identify and report maintenance, structural, or safety hazards to the Property Team, assisting with physical lifting and moving of equipment as needed. - Monitor, maintain, and distribute inventory for cleaning supplies, linens, appliances, furniture, and basic furnishings. - Perform physical duties as required, including cleaning, snow clearing, and lifting. Emergency Response - Respond swiftly to after-hours emergencies or incidents, ensuring proper safety protocols are followed and critical issues are escalated immediately. Staff Transportation - Assist, implement, and continuously improve the daily staff transportation network. Adjusting the timetable to align with shifts with collaboration with relevant departments. - Assist with roster and tracking of the driver team. Communicating any changes or requests. - Step in to directly operate vehicles and carry out staff transportation runs as required. Seasonal Setup & Pack-Down - Lead pre-winter preparation and post-season pack-down of staff accommodations, including deep cleaning, full inventory management, and the distribution/furnishing of bedding and household items. What You Need to Succeed - Strong interpersonal and communication skills. - Ability to address conflicts calmly and assertively. - Attention to detail and a proactive attitude toward cleanliness and maintenance tasks. - Physical ability to perform cleaning and snow-clearing duties. - Past accommodation/hotel management experience is desirable but not required. - The ability to drive a 28-seater mini-bus is desirable but not required. The Perks and Benefits As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team: - Live, Work, and Play in Paradise: Immerse yourself in one of the world’s top mountain resorts. - Work with a Legendary Crew: Join a team that’s passionate, fun-loving, and deeply connected to the industry. - Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in. - Epic Social Scene: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind. - Wellness and Lifestyle Benefits: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family. At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like you make Rhythm what it is. Ready to join? If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience. If you have any specific questions or require further clarification, please don't hesitate to reach out.